Using your Delivered Social Email

Links for webmail and password change:

Webmail: http://www.outitgoes.com/
Change password: http://www.outitgoes.com/change-password.cgi

Email settings:

username: your-name@website.com
Password: your-password

Using phone & outlook: Phone Setting

1. Start Outlook.
2. On the Tools menu, click E-mail Accounts.
3. Under E-mail Accounts, click ‘Add a new e-mail account’, and then click Next.
4. Click IMAP as the type of account that you are creating, and then click Next.
5. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address – eg jsmith@my-domain.com

Account Type: IMAP (recommended)
Incoming mail server: mail. – replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. – same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

6. Click “More Settings…”
7. Click “Outgoing Server” tab at the top.
8. Mark the box labelled “My outgoing server (SMTP) requires authentication”.
9. Click “Advanced” tab at the top
10. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
11. Ensure that both ‘This server requires an encrypted connection (SSL) options are unchecked
12. Click “Ok” to close the window.
13. Click Next after you have completed entering this configuration information, and then click Finish

Setting up email in Outlook 2003

Protocol: IMAP or POP3 (IMAP is preferred for mobile devices)
Email address: Your full email address
Username: Your full email address
Password: Your mailbox password
IMAP/POP3 server: mail.website.com
Security Type: None or SSL

Leave the port unchanged or at 143

Login Required: Yes
Username: Full email address
Password: Your mailbox password
SMTP Server: mail.website.com
Security type: None or SSL.

Leave the port unchanged or at port 587

Setting up email in Outlook 2007

1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. Click New.
4. Click ‘Microsoft Exchange, POP3, IMAP, or HTTP’, and then click Next.
5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
6. Click Internet E-Mail, and then click Next.
7. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address – eg jsmith@my-domain.com

Account Type: IMAP (recommended)
Incoming mail server: mail. – replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. – same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click “More Settings…” in the bottom right of the window
9. Click “Outgoing Server” tab at the top.
10. Tick the box labelled “My outgoing server (SMTP) requires authentication”
11. Click “Advanced” tab at the top
12. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
13. Ensure that ‘This server requires an encrypted connection (SSL) is unchecked
14. The ‘Use the following type of encrypted connection:’ option should be set to None
15. Click “Ok” to close the window.
16. Click Next after you have completed entering this configuration information, and then click Finish

Setting up email in Outlook 2010

1. Start Outlook.
2. On the File menu, click Account Settings.
3. Click New.
4. Click E-mail Account
5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
6. Click Internet E-Mail, and then click Next.
7. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address – eg jsmith@my-domain.com

Account Type: IMAP (recommended)
Incoming mail server: mail. – replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. – same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click “More Settings…” in the bottom right of the window
9. Click “Outgoing Server” tab at the top.
10. Tick the box labelled “My outgoing server (SMTP) requires authentication”
11. Click “Advanced” tab at the top
12. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
13. Ensure that ‘This server requires an encrypted connection (SSL) is unchecked
14. The ‘Use the following type of encrypted connection:’ option should be set to None
15. Click “Ok” to close the window.
16. Click Next after you have completed entering this configuration information, and then click Finish

Setting up email in Windows Live Mail

1. With Windows Live Mail 2011 open, select the ‘Accounts’ option from the top menu bar.

2. Click the Email button.

3. On the window that appears fill out the options as follows:

Email Address: your full email address – eg foo@foo.com
Password: your mail box password
Display name: Your name exactly as you want it to appear to recipients when they receive email from you

Check the ‘Manually configure server settings’ option

4. Click Next.

5. ‘Configure server settings’ should appear. Fill out these options as follows:

Incoming server information :-

Server type: IMAP (recommended)
Server address: mail. – replace with your domain name, so for example mail.foo.com
Port: 143
‘Requires a secure connection (SSL)’ should remain unchecked

Authenticate using: Clear text

Login user name: your full email address – eg foo@foo.com

Outgoing server information :-

Server address: mail. – replace with your domain name, so for example mail.foo.com
Port: 25 – however some ISPs do block port 25 for external mail services, so if you experience difficulties sending email then you should try port 587
‘Requires a secure connection (SSL)’ should remain unchecked
‘Requires authentication’ should be *checked*

6. Click Next. Windows Live Mail will display a ‘Finished’ message, connect to your mail box and download all email.

Setting up my email with Entourage 2004 on Mac OS X

The following will help you set up the email account with Entourage 2004

On the Tools menu, click Accounts.

Click the Mail tab, and then click New.
(If the Account Setup Assistant appears, click Configure account manually.)

On the Account type pop-up menu, click POP then click OK.

Now enter the following information:

Account name: (Give your account a name)

Personal Information

Name: (Your name)
email address: (Your email address)

Receiving mail

Account ID: (Your email address)
POP server: mail.yourdomain.com (change this to match your domain)
Password: (your email password)

Check the box “Save password in my Mac OS keychain”

Sending mail

SMTP server: mail.yourdomain.com (change this to match your domain)

click on “Click here for advanced sending options”
Tick “SMTP server requires authentication” and check the button “Use same settings as receiving mail server”

Setting up email in Mail for Mac OS X 10.7

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only – Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

1. Open Mail and select Mail > Preferences.
2. A new window will open on the General Tab – select the Accounts tab
3. Click the ‘+’ button on the bottom left of the window. This will load the ‘Add Account’ Screen.

4. On the window that appears, enter the following details:

Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address – eg jsmith@my-domain.com
Password: your mail box password

5. click ‘Continue’

6. You will then be on the ‘Incoming Mail Server’ screen, fill the details out as following:

Account Type: IMAP
Description: your full email address – eg jsmith@my-domain.com
Incoming Mail Server: mail. – replace with your domain name, so for example mail.my-domain.com
User Name: your full email address – eg jsmith@my-domain.com
Password: your mail box password

7. Then click ‘Continue’

8. Next you’ll be on the ‘Outgoing Mail Server’ screen, fill those options out as following:

Description: mail. – replace with your domain name, so for example mail.my-domain.com
Outgoing Mail Server: mail. – replace with your domain name, so for example mail.my-domain.com
Use only this server (Tick This Option)

Use Authentication (Tick This Option)
User Name: your full email address – eg jsmith@my-domain.com
Password: your mail box password

9. Finally click ‘Continue’

10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options ‘Account Information’, ‘Mailbox Behaviours’ and ‘Advanced’. Ensure you’re on ‘Account Information’.

11. Look for the ‘Outgoing Mail Server (SMTP)’ option and from the drop down menu select ‘Edit SMTP Server List..’

12. On this page select the ‘Advanced’ button in the middle of the page and ensure that they are set as following:

– ‘Use default ports (25, 465, 587) is selected
– ‘Use Secure Sockets Layer (SSL)’ is unchecked
– ‘Authentication’ is set to Password

13. Click OK.

14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select ‘Advanced’ this time. Ensure these settings are as follows:

– ‘Use SSL’ is unchecked
– ‘Authentication’ is set to Password

15. That will be everything – just close the Accounts window and you should now be able to send and receive email. If your email is still not functioning correctly, please check that your domain’s MX records are correctly set up to point to our mailservers, and contact support if you have further questions.

Setting up my email with Mail for Mac OS X 10.4

On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the bottom right.

General Information

Account Type: POP or IMAP

Account Description: A personal description for your mail box

Full Name: Your Name

Email Address: The email address you created

Click Continue

Incoming Mail Server

Incoming Mail Server: mail.yourdomain

Username: your email address

Password: mailbox password

Click Continue

Outgoing Mail Server

Outgoing Mail Server: mail.yourdomain

User Authentication – ticked

Username: your email address

Password: your mailbox password

Click Continue

Account Summary

Check your settings

Click Continue if you are happy with them.

Click Done

How do I configure email using Outlook Express?

To setup Outlook Express to work with your Heart Internet mail account please follow these instructions.
Start Outlook Express and select the Tools menu. From here select ‘Accounts’

Email Setting Email Setting oe

In the window that appears press the ‘Add’ button and then select ‘Mail…’

Email Setting Email Setting oe1
Enter your name as you would like it to appear to people who receive emails from you. Then click ‘Next’.

Email Setting Email Setting oe2
Enter the email address that you want to use and that you have setup with Heart Internet. Then click ‘Next’.

Email Setting Email Setting oe3

Now you need to enter your incoming and outgoing servers. For the incoming server you should enter mail.’yourdomain.com’ – substituting your own domain name for yourdomain.com. For the outgoing mail server you should enter mail.’yourdomain.com’ as before. Then click Next.

Email Setting Email Setting oe4

To finish you need to enter your username (which is your full email address) and password for your mail account. You can view your username and password in eXtend. Once entered please click Next and then Finish.

Email Setting Email Setting oe5

To allow you to send mail through our mail server you now need to make a small change to the properties of the account. Select ‘Properties’ from the ‘Accounts’ window.
You need to click the tick-box that says ‘My server requires authentication’ or ‘This server requires me to log on’ and then click ‘OK’ and ‘Close’:

How do I setup Mac Mail to access my mailbox?

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only – Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

Open Mail and select Mail > Preferences. A new window will open on the General Tab. If you select the Accounts tab and then click the ‘+’ button on the bottom left of the window. This will load the ‘Add Account’ Screen.

Enter the following details:

Full Name:
Email Address:
Password:

and then click ‘Continue’

You will then be on the ‘Incoming Mail Server’ screen

Account Type: IMAP
Description:
Incoming Mail Server:
User Name:
Password:

Then click ‘Continue’

You will then be on the ‘Outgoing Mail Server’ screen.

Description:
Outgoing Mail Server:
Use only this server (Tick This Option)

Use Authentication (Tick This Option)
User Name:
Password:

Then click ‘Continue’

You should then get an ‘Account Summary’ screen

Simply click ‘Create’ to setup the account.

You should then be returned to the accounts screen which you can then close at which point you should have the main mail screen open and you new account showing in the left hand bar.

You should now be able to send and receive email using the email address and mail box. If your email is still not functioning correctly, please check that your domain’s MX records are correctly set up to point to our mailservers, and contact support if you have further difficulties.

How do I set up POP3/IMAP email on an iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server
Host Name: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox (should already be filled in)

Outgoing Mail Server
SMTP: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox

Press Save

You will then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account without SSL?”, press Yes.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.