Our charter, terms and conditions

Company Information

DeliveredSocial.com is a site operated by Delivered Social Ltd.

We are registered in the United Kingdom under company number 10516152 and with our registered office at 5 – 7 Mill Lane, Guildford, Surrey, GU1 3TZ.

Our main trading address is: Delivered Social, Waltham House, 5 – 7 Mill Lane, Guildford, GU1 3TZ

Our VAT number is 284503890.

Product Information

Clients of Delivered Social will receive an invoice at the start of each billing period (or will have agreed to the subscription services when ordering on the Delivered Social website). This bill will cover all upcoming services that are due to be completed on the client’s behalf by Delivered Social in the month ahead.

Our services include, but are not limited to, web design, web hosting, social media management, and content creation.

We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience.

That said, we can’t guarantee that our work will be error-free, and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the amount of fees payable under this contract, and you won’t be liable to us or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Our Payment Terms

We’re sure you understand how important it is for us as a small business that you pay us on time. We’re also sure you’ll want to stay friends, so you agree to adhere to the following payment schedule.

We issue invoices via Stripe Subscription electronically each month. It is your responsibility to ensure that the correct payments are made. You must also correct any problems with the transfer of funds and communicate any anticipated issues with payments.

Delivered Social will not commence work until payment is received. If we incur legal fees, costs, and disbursements to collect our invoices, in addition to interest on the unpaid balance, you agree to reimburse us for these expenses.

If payment is not received, services will be suspended on the 7th day of late payments and a £25 admin fee will be added to your account. Once payment has been received, services will resume within 48 hours.

We reserve the right to charge statutory interest, which will be calculated at 8% plus the Bank of England base rate for business-to-business transactions.

Any changes to our payment structure will be given to you in writing with a minimum of 2 months’ notice.

You agree to pay all charges associated with international transfers of funds. You also agree that we can collect payments when due.

If you choose not to pay via our online portal, then your bills will include a £3 ‘paper’ fee for the additional admin.

— The below Terms are for contracts prior to the 1/1/2024 —

We’re sure you understand how important it is as a small business that you pay us on time. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.

We issue invoices via Stripe Subscription electronically each month; it is your responsibility to ensure that the correct payments are made.

Any problems with the transfer of funds must be corrected by you, and anticipation of any issues with payments must be communicated.

Delivered Social will not commence work until payment is received. For every day after the invoice date that a payment is not received, a 1% charge will be added. In the event that we incur legal fees, costs and disbursements in an effort to collect our invoices, in addition to interest on the unpaid balance, you agree to reimburse us for these expenses.

Services will be suspended on the 7th day of late payments. Once payment has been made services will resume within 48 hours. The additional 1% fee will be added as a separate invoice for payment once the regular bill has been paid. For every ‘chase’ email we send after 7 days you will be charged a £20 admin fee up to a maximum of 3 charges. After 3 unsuccessful attempts to retake the payment are made, this contract may be terminated, all work deleted, and all remaining fees will be due immediately.

Any changes to our payment structure will be given to you in writing with a minimum of 2 months’ notice.

You agree to pay all charges associated with international transfers of funds.

If you choose not to pay via our online portal, then your bills will include a £3 ‘paper’ fee for the additional admin.

What do both parties agree to?

You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation.

You’ll give us the assets and information we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for.

You’ll review our work, and provide feedback and approval, or any edit requests within 3 working days of delivery of the initial design.

During a website build, you get two rounds of amends, giving you plenty of opportunities for feedback (after approving the homepage design). After these two rounds of amends, edit requests to the website will be counted against your monthly quota of edit requests or charged at £79 plus VAT per hour.

Deadlines work two ways, so you’ll also be bound by dates we set together outside of this contract.

You also agree to stick to the payment schedule set out at the end of this contract.

If a website build is delayed due to us waiting on items/content/clarification from you, then the monthly payment will still be due as per this contract, regardless of whether the website is live or not.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

Please note that our quotes are only valid for 14 days.

Further information about websites by Delivered Social

Onboarding Meetings / Social Clinics

Every single website we build starts with a client onboarding meeting (sometimes covered in Social Clinics) where we can discuss likes/dislikes, competitors, marketing plans and keywords.

Website content & design

We create look-and-feel designs and flexible layouts that adapt to the capabilities of many devices and screen sizes.

You’ll have plenty of opportunities to review our work and provide feedback.

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking, you’ll pay us in full for the time we’ve spent working, plus the fees set out in this contract and terminate this agreement.

It is your responsibility to provide 100% of the content for your website unless we agree otherwise in writing.

We are not responsible for creating text or images for your website; however, we do provide copywriting and editing services.

We do not accept any responsibility or liability for any errors (or delays this may cause) in our content.

You should supply any photographs in a high-resolution digital format. If you choose stock photographs, we suggest you allow us to choose from our stock libraries.

We don’t guarantee improvements to your website’s search engine ranking (we do give it a damned good go, however), but the web pages that we develop are accessible to search engines. We do have an SEO service, which we would be happy to discuss with you. All of our websites will have the home page, about page, and contact page, which are SEO’d according to standard practices.

Websites going live

We’ll work with all parties involved to ensure the smooth transfer of your website, service and data. Our aim is always to have zero downtime from the old site closing and the new site going live – however, this is not always possible. Please note that DNS changes can take up to 48 hours and you might experience disruption to your services during this time.

If we’re placing your website live on external hosting to Delivered Social, we charge an admin fee of £69 plus VAT.

Testing your website prior to launch

Leading up to launch we’ll test your website on multiple browsers marking accessibility and performance. The website will also be placed on a holding service for you to view and carry out user acceptance testing (UAT) on our dedicated project1031 platform. We’ll not put a site live without the client’s approval.

Browser testing

We test our work in current versions of major desktop browsers, including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla Firefox.

Browser testing no longer means attempting to make a website look the same in browsers with different capabilities or on devices with screens of different sizes. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Browser testing – mobile

Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:

• iOS 9+: Safari
• Android 6.0+: Google Chrome, Firefox

The ‘Delivered Social’ Mark

Any website created by Delivered Social will feature the following text ‘Website created by Delivered Social’ with a link to DeliveredSocial.com in the footer. This can only be removed with the permission of Delivered Social in writing or email and must remain on the site no matter its hosted location or if our contract ends. Failure to comply with this will result in an immediately due £995 penalty fee.

Domain name purchase

We purchase the domain name you request if you do not already own it, and it remains our property until a time that you choose to purchase it from us. Provided the contract has been fulfilled, payments are up-to-date and that this contract hasn’t been terminated; domain names can be purchased from us, please get in touch to enquire for the pricing, as different domain names differ in pricing.

Further information about emails from Delivered Social

Email access

Delivered Social will help provide email access settings for your new service, ensuring that you are able to stay in touch with your clients. Please note that DNS changes can take up to 48 hours, and you might experience disruption to your services during this time. We use webmail for our email services, with the option to upgrade to G Suite.

Right to Cancel

All clients of Delivered Social have the right to cancel our services, but they must provide two months’ notice in order to do so. This can be done by emailing your account manager or hello@deliveredsocial.com.

Hosting services can be cancelled after 12 months (not including our unbeatable website offer, which is a minimum of 24 months) with two months’ notice.

Charges for Services Performed

Functionality or feature requests above and beyond those listed in the budget and/or the functionality specs may be considered out-of-scope, and an amendment to the budget will be recommended. Projects that go dormant for longer than 45 days will incur a fee to resume work at the discretion of Delivered Social.

Intellectual property rights

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get-up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property.

The website we design for you will remain our property, as will the visual elements that we create for it, and the domain name. You own all intellectual property rights of text, images, data and domain names that you provided, unless someone else owns them.

We’ll own any intellectual property rights we’ve developed before, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

Displaying our Work

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books. If you do not wish us to do so, please let us know before we embark on the project.

Transfer of Materials

Upon termination of this agreement, provided that there is no outstanding indebtedness then owing by the ‘client’. Delivered Social shall transfer, assign and make available to the ‘client’ all property and materials in its possession or control belonging to the ‘client’. The ‘client’ agrees to pay for all costs associated with the transfer of materials and recognises that our terms and conditions are still in effect.

Notices and Newsletter

All notices you send us must be sent to the contact details on this site. If we need to give notice to you, we will send it to either the email or postal address that you provide to Delivered Social upon becoming a client.

Additionally, all clients of Delivered Social are added to our client mailing list. Emails are sent to this mailing list at will.

Client Responsibility for Accuracy

You shall be responsible for the accuracy, completeness and propriety of information concerning your products and services which you furnish to us verbally or in writing in connection with the performance of this Agreement.

Delivered Social’s AL Usage Policy

At Delivered Social, we use Artificial Intelligence (AI) to improve the way we support our clients—whether that’s generating ideas faster, improving efficiencies, or unlocking new creative possibilities. But we believe how we use AI is just as important as why. This policy explains how we use AI responsibly, with a strong focus on ethics, data security, and human oversight.

Why our AI Policy Matters

We’ve created this policy to give our clients clarity and confidence. It sets out how we:

• Use AI tools in an ethical and transparent way

• Comply fully with data protection laws, including GDPR

• Safeguard the privacy and security of client information

• Keep a clear human role in all key decisions and deliverables

What It Covers

This policy applies to all AI tools used at Delivered Social. That includes standalone platforms (like ChatGPT or Gemini) and AI features built into tools we use every day, such as HubSpot, Microsoft Word, Trello and others. It covers how these tools are used by our team members, contractors, and partners during their work with us.

Our Ethical Approach To AI

Transparent Use – We’re upfront about where and how we use AI. You’ll always know when AI has been involved in producing content or supporting a process.

Fairness – AI should never be used in a way that leads to unfair or biased outcomes. We monitor our tools to help prevent this.

Accountability – Even when AI helps us work smarter, final responsibility always sits with a real person on our team. We don’t rely on AI for unchecked decision-making.

Data Privacy – We treat your data with care and confidentiality. AI tools are only used with your data when necessary, and always in line with GDPR.

Clarity And Justification – If an AI tool informs a decision or recommendation, we can explain how and why. We avoid ‘black box’ thinking.

How We Handle Your Data

Data Quality – We work with high-quality and appropriate data to help ensure AI tools produce relevant, reliable results.

Data Protection – We apply strong security measures to prevent unauthorised access, breaches, or misuse of client data processed via AI.

Anonymisation – Where possible, data is anonymised before being processed to help protect individual privacy.

Limited Retention – We retain data only for as long as it’s needed. After that, it’s securely deleted or anonymised.

Strict Controls On Sensitive Data – We never share confidential client data with AI tools unless it’s absolutely necessary—and even then, only with the right security checks in place. Our team is trained to follow strict internal protocols.

How We Use AI Tools In Our Work

Responsible Use – We evaluate all AI tools carefully to ensure they meet our high standards around ethics, security, and privacy.

Human Oversight – AI supports our work, but doesn’t replace our team. Every important decision is reviewed and signed off by a human.

Validation of Output – Before anything AI-assisted is shared with you, it’s reviewed for accuracy, tone, relevance, and appropriateness. You’ll never receive unchecked AI content.

Governance And Compliance

Regular Reviews – We regularly review our use of AI to make sure we stay compliant with legal obligations and ahead of industry best practices.

Issue Reporting – If we ever identify an issue, such as a potential data breach or tool misuse, we follow clear internal protocols to investigate and resolve it. Where appropriate, we will communicate directly with affected clients.

Continuous Improvement

Monitoring for Bias and Errors – We keep an eye on how our AI tools perform, especially when supporting repeated tasks or content creation. This helps us spot any unintentional biases or weaknesses.

Policy Updates – As AI evolves, so will this policy. We review it annually or sooner if required by new laws, technology, or client needs.

Training And Team Awareness

Keeping Our Team Informed –  Our team receives ongoing training on how to use AI tools responsibly and in line with this policy. They’re also kept informed of updates to tool capabilities or relevant regulations.

We use AI to help us do more for you, but never at the cost of quality, privacy or trust. Every AI tool we use is carefully chosen, monitored, and overseen by our people. We’re proud to be forward-thinking in our approach, while staying grounded in what matters most: delivering brilliant, human-first marketing.

If you have any questions about our use of AI, we’d love to hear from you. Please get in touch at hello@deliveredsocial.com.

Coupon codes and discounts

Unless stated in an advertisement or previously discussed with us, coupon codes and/or discount codes are only valid for 12 months unless stated otherwise. After this time the payment amount will return to the full regular amount for that package at that time.

Unless stated in an advertisement or previously discussed with us, you will always have the option to end your current contract with us following the 12 discounted months as stated in these terms and conditions.

Refunds

Unfortunately, we cannot offer refunds for any of our design work; you are paying for our time spent creating an artwork, which we cannot regain, however we will do everything in our power to ensure that you are happy with the end result.

Privacy Policy and Cookies Policy

You can find our full privacy policy, with details on how we use cookies, at this weblink.

The dotted line

BY SUBMITTING WORK TO US YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT IN THIS AGREEMENT.

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.