Who we are

DeliveredSocial.com is run by Delivered Social Ltd, registered in England and Wales under company number 10516152.

In these terms, "we", "us" and "Delivered Social" mean Delivered Social Ltd. "You" and "the client" mean the person, business or organisation we're working for.

Our services

Our services include, but aren't limited to, web design, web hosting, social media management, SEO, paid advertising, video and content creation.

You'll receive an invoice at the start of each billing period, or you'll have agreed to a subscription when ordering on our website. Each bill covers the services we'll be carrying out for you in the month ahead.

We'll carry out our work in line with good industry practice and to the standard you'd expect from a suitably qualified and experienced professional.

Our liability

We can't guarantee that our work will be completely error-free, so we can't be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you've told us about them.

Your liability to us is also limited to the fees payable under this agreement, and you won't be liable to us or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we've told you about them.

If any part of these terms turns out to be unlawful, void or unenforceable, that part will be treated as separate and won't affect the rest of the terms.

Paying us

As a small business, being paid on time really matters to us, and we're sure you'll want to stay friends. So you agree to stick to the following payment terms.

• We invoice electronically each month, usually through Stripe. It's your responsibility to make sure the right payments are made, to put right any problems with the transfer of funds, and to tell us early if you expect a problem with a payment.
• The easiest way to pay is automatically by card through our website. You can also set up your own automatic bank payment (a standing order) for each due date. You agree that we can collect payments when they're due.
• We won't start work until payment has been received.
• If you choose not to pay through our online portal, your bills will include a £3 "paper" fee to cover the extra admin.
• You agree to pay any charges for international transfers of funds.

Late payments

We reserve the right to charge statutory interest on late payments, at 8% above the Bank of England base rate, for business-to-business transactions. If we have to pay legal fees, costs or other expenses to collect money owed, you agree to repay those as well as interest on the unpaid balance.

We'll give you at least two months' notice in writing of any change to how we charge.

Got a question about payments? Ask us

What we both agree to

You agree that

• You have the authority to enter into this agreement for yourself, your company or your organisation.
• You'll give us the assets and information we need to complete the work, when we ask for them and in the formats we ask for.
• You'll review our work and give feedback, approval or edit requests within 3 working days of us delivering it.
• On a website build, you get two rounds of amendments after approving the homepage design. After that, edit requests count towards your monthly edit allowance or are charged at £79 plus VAT per hour.
• Deadlines work both ways, so you'll stick to the dates we set together.
• If a website build is delayed because we're waiting for content, items or answers from you, your monthly payments are still due as agreed, whether or not the website is live.

We agree that

• We have the experience and ability to do everything we've agreed with you, and we'll do it professionally and on time.
• We'll do our best to meet every deadline we set together.
• We'll keep everything you share with us confidential.

Our quotes are valid for 14 days.

Our opening hours

We're open Monday to Friday, 8am to 4:30pm. These are our core service hours. Work carried out outside these hours is charged at double our standard rates, unless we've agreed otherwise beforehand. We'll always try to be as accommodating as we can.

Websites

Onboarding meetings and Social Clinics

Every website we build starts with an onboarding meeting (sometimes as part of a Social Clinic) where we talk through your likes and dislikes, competitors, marketing plans and keywords.

Content and design

• We create designs and flexible layouts that work across a wide range of devices and screen sizes, and you'll have plenty of chances to review our work and give feedback.
• If, at any stage, you change your mind about what you want or you're unhappy with the direction of the work and decide to end the agreement, you'll pay us in full for the time we've spent, plus the fees set out in your agreement.
• Unless we agree otherwise in writing, you're responsible for providing all of the content for your website. We don't write text or source images as standard, but we do offer copywriting and editing services.
• We can't accept responsibility for errors in content you supply, or for delays these cause.
• Please supply photographs in high-resolution digital format. If you'd like stock photography, we suggest letting us choose from our stock libraries.

Search engines

We can't guarantee improvements to your search engine rankings (although we give it a very good go), but the pages we build are accessible to search engines. Every website we build has its home, about and contact pages optimised to standard practice. For more, ask us about our SEO services.

Testing before launch

Before launch, we test your website for accessibility and performance across multiple browsers. Your website is also placed on our project1031 staging platform so you can view it and carry out your own user acceptance testing. We won't put a website live without your approval.

We test our work in current versions of the major desktop browsers, including Safari, Chrome, Edge and Firefox, and on popular phones and tablets running current versions of iOS and Android. Browser testing doesn't mean making a website look identical everywhere. It means making sure each visitor gets an experience that suits their browser and device.

Going live

We'll work with everyone involved to move your website, services and data over smoothly. We always aim for zero downtime between the old site closing and the new one going live, but this isn't always possible. DNS changes can take up to 48 hours to take effect, and your services may be disrupted during that time.

If we're putting your website live on hosting that isn't provided by Delivered Social, there's an admin fee of £69 plus VAT.

The Delivered Social credit

Every website we create includes the text "Website created by Delivered Social" in the footer, with a link to DeliveredSocial.com. It can only be removed with our permission in writing or by email, and it must stay on the website wherever it's hosted, including after our agreement ends. Removing it without permission will result in an immediate £995 fee.

Domain names

If you don't already own the domain name you want, we'll buy it for you. It stays our property until you choose to buy it from us, which you can do as long as your agreement has been fulfilled, your payments are up to date and the agreement hasn't been ended. Prices vary between domain names, so please ask us for a price.

Email

We'll help set up access to your email so you can stay in touch with your customers. We use webmail for our email service, with the option to upgrade to Google Workspace. DNS changes can take up to 48 hours to take effect, and your email may be disrupted during that time.

If you'd like us to move your existing emails across to a new service, email migration is charged at £39 including VAT.

Cancelling and notice

• You can cancel our services by giving us two months' notice. Just email your account manager or [email protected].
• If you choose a 12-month pricing agreement, you're committed to a 12-month contract that can't be cancelled early.
• Hosting can be cancelled after 12 months with two months' notice. Our website offer that includes hosting has a minimum term of 24 months.
• Annual contracts renew every 12 months, with a two-month notice period after that.

Got a question about notice periods? Ask us

Extra work and paused projects

Features or functionality beyond those in your agreed budget or specification may be treated as extra work, and we'll suggest an updated budget before going ahead.

If a project goes quiet for more than 45 days, we may charge a fee to restart it, at our discretion.

Who owns what

"Intellectual property rights" means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get-up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, registered or unregistered, including applications, renewals and extensions, and all similar rights anywhere in the world, now or in the future.

• You confirm that you own, or have permission to use, all the text, images and artwork you give us. If someone claims we're using their intellectual property because of something you supplied, you agree to protect us from that claim.
• We confirm that we own, or have permission to provide, everything in the work we deliver to you. If someone claims you're using their intellectual property because of something we supplied, we agree to protect you from that claim.
• The website we design for you remains our property, as do the visual elements we create for it and the domain name. You own the intellectual property in the text, images, data and domain names you provided, unless someone else owns them.
• We own any intellectual property we developed before, or separately from, your project and that you haven't paid for. We also own the unique combination of these elements that makes up a complete design, and we license it to you exclusively and permanently for your project only, unless we agree otherwise.

Showing our work

We love showing off our work, so we may display any part of the creative work we do for you, including sketches, work-in-progress designs and the finished project, in our portfolio and in articles on websites, in magazines and in books. If you'd rather we didn't, please tell us before we start.

When our work together ends

When our agreement ends, as long as there's nothing outstanding on your account, we'll transfer and make available to you all property and materials we hold that belong to you. You agree to pay any costs involved in transferring them, and these terms continue to apply.

Notices and our newsletter

Any notices you send us should go to the contact details on this website. If we need to give you notice, we'll send it to the email or postal address you gave us when you became a client.

All of our clients are added to our client mailing list, and we email this list from time to time.

Your information

You're responsible for the accuracy, completeness and suitability of the information about your products and services that you give us, verbally or in writing. We'll assume the information on your website is correct.

How we use AI tools

We use AI tools to support our work, for example to generate ideas faster and work more efficiently. How we use them matters just as much as why, so this policy explains how we use them responsibly, with a strong focus on ethics, data security and human oversight.

What it covers

This policy applies to all AI tools used at Delivered Social, both standalone platforms and AI features built into the everyday tools we use. It covers how our team, contractors and partners use them while working with us.

Our approach

• Transparent: we're upfront about where and how we use AI, and you'll always know when it has been involved in producing content or supporting a process.
• Fair: AI should never lead to unfair or biased outcomes, and we monitor our tools to help prevent this.
• Accountable: final responsibility always sits with a real person on our team. We don't rely on AI for unchecked decisions.
• Explainable: if an AI tool informs a decision or recommendation, we can explain how and why.

How we handle your data

• We only use AI tools with your data when necessary, and always in line with UK GDPR.
• We apply strong security measures to prevent unauthorised access, breaches or misuse of data processed through AI tools.
• Where possible, data is anonymised before it's processed, and we keep data only for as long as it's needed.
• We never share confidential client data with AI tools unless it's absolutely necessary, and only with the right security checks in place.

Human oversight

• We evaluate AI tools carefully against our standards for ethics, security and privacy before using them.
• Every important decision is reviewed and signed off by a person, and anything AI-assisted is checked for accuracy, tone and relevance before it reaches you.
• Our team is trained to use AI tools responsibly, and we review this policy at least once a year, or sooner if laws, technology or client needs change.
• If we ever identify an issue, such as a potential data breach or misuse of a tool, we follow clear internal procedures to investigate and resolve it, and we'll contact affected clients where appropriate.

If you have any questions about how we use AI tools, please get in touch at [email protected].

Discount codes

Unless an advert or our agreement with you says otherwise, coupon and discount codes are valid for 12 months. After that, your payments return to the full standard price for that package at the time. You'll always have the option to end your agreement once the 12 discounted months are up, as set out in these terms.

Refunds

We can't offer refunds on design work, because you're paying for the time we've spent creating it, which we can't get back. We'll always do everything we can to make sure you're happy with the end result. Where a specific offer includes its own guarantee, the terms of that offer apply.

Privacy and cookies

You can read how we collect and use personal data, and how we use cookies, in our privacy policy.

Agreeing to these terms

By sending work to us or placing an order, you agree to be bound by these terms and conditions.

These terms are governed by English law. Any contract for goods or services bought through this website, and any dispute or claim arising from it, is governed by English law. You and we both agree that the courts of England and Wales have non-exclusive jurisdiction. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you live in Scotland, you may also bring proceedings in Scotland.