Our charter, terms and conditions

Delivered Social Logo

It is our mission to deliver great projects on time.

We value exceptional communication with our clients and welcome courageous conversations (it leads to great business building).

We value mutual respect and hold everyone to very high standards. Relationships work both ways.

We believe in being helpful. We want to see both organisations and teams learn and grow.

We value community and charity alike: Introducing Delivered Social Green.

Delivered Social is committed to providing digital marketing support to all charity and nonprofit organisations on a local, national, or international scale. We deliver this assistance via our dedicated social impact department; Delivered Social Green.

We are therefore donating £3000 worth of our services to all charities and nonprofit organisations. This £3000 can be used against all of Delivered Social’s digital marketing services, excluding all hosting packages (salted, sweet and toffee).

We offer our sweet and toffee hosting packages at a 50% discount to charities and nonprofits. Our salted packages is offered at full price.

Once the donated £3000 has been redeemed against services, we then offer these charities and nonprofits the option of continued support at 50% discount of the full price (+VAT).

It is our mission to deliver great projects on time and to ensure that charity partners are delighted by the results – we want to have a positive impact.

We value mutual respect and hold everyone to very high standards. We believe that both parties should work in a collaborative partnership to guarantee the successful outcome of the project(s).

We value open and honest communication with our charitable partners and welcome courageous conversations.

We believe in excellent customer service. We pride ourselves on responding to inquiries in a timely manner and going the extra mile.

We are committed to providing continuous marketing support to our charitable partners for the duration of their relationship with Delivered Social Green.

Company Information

DeliveredSocial.com is a site operated by Delivered Social Ltd.

We are registered in the United Kingdom under company number 10516152 and with our registered office at 20 Bury Street, Guildford, Surrey, GU2 4AZ.

Our main trading address is: Waltham House, 5 – 7 Mill Lane, Guildford, GU1 3TZ

Our VAT number is 284503890.

Product Information

Clients of Delivered Social will receive an invoice at the start of each billing period (or will have agreed to the subscription services when ordering on the Delivered Social website). This bill will cover all upcoming services which are due to be completed on the client’s behalf, by Delivered Social, in the month ahead.

Our services include but are not limited to web design, web hosting, social media management and content creation.

We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience.

That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the amount of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Payment terms

We’re sure you understand how important it is as a small business that you pay us on time. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.

We issue invoices via Stripe Subscription electronically each month, it is your responsibility to ensure that the correct payments are made.

Any problems with the transfer of funds must be corrected by you, and anticipation of any issues with payments must be communicated.

Delivered Social will not commence work until payment is received. For every day after the invoice date that a payment is not received, a 1% charge will be added. In the event that we incur legal fees, costs and disbursements in an effort to collect our invoices, in addition to interest on the unpaid balance, you agree to reimburse us for these expenses.

Services will be suspended on the 7th day of late payments. Once payment has been made services will resume within 48 hours. The additional 1% fee will be added as a separate invoice for payment once the regular bill has been paid. For every ‘chase’ email we send after 7 days you will be charged a £20 admin fee up to a maximum of 3 charges. After 3 unsuccessful attempts to retake the payment are made, this contract may be terminated, all work deleted, and all remaining fees will be due immediately.

Any changes to our payment structure will be given to you in writing with a minimum of 2 months’ notice.

You agree to pay all charges associated with international transfers of funds.

If you choose not to pay via our online portal then your bills will include a £3 ‘paper’ fee for the additional admin.

What do both parties agree to?

You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation.

You’ll give us the assets and information we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for.

You’ll review our work, and provide feedback and approval, or any edit requests within 3 working days of delivery of the initial design.

During a website build you get 2 rounds of amends giving yourself plenty of opportunities for feedback (after approving the homepage design). After these two rounds of amends, edit requests to the website will be counted against your monthly quota of edit requests or chargeable at £69 plus vat per hour.

Deadlines work two ways, so you’ll also be bound by dates we set together outside of this contract.

You also agree to stick to the payment schedule set out at the end of this contract.

If a website build is delayed due to us waiting on items/content/clarification from you, then the monthly payment will still be due as per this contract, regardless of whether the website is live or not.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

Please note that our quotes are only valid for 14 days.

Further information about websites by Delivered Social

Onboarding Meetings / Social Clinics

Every single website we build starts with a client onboarding meeting (sometimes covered in Social Clinics) where we can discuss likes/dislikes, competitors, marketing plans and keywords.

Website content & design

We create look-and-feel designs and flexible layouts that adapt to the capabilities of many devices and screen sizes.

You’ll have plenty of opportunities to review our work and provide feedback.

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working, plus the fees set out in this contract and terminate this agreement.

It is your responsibility to provide 100% of the content for your website unless otherwise agreed between us in writing.

We are not responsible for creating text or images for your website, we do however provide copywriting and editing services.

We do not accept any responsibility or liability for any errors (or delays this may cause) in the content we provide.

You should supply any photographs in a high-resolution digital format. If you choose stock photographs, we suggest you allow us to choose from our stock libraries.

We don’t guarantee improvements to your website’s search engine ranking (we do give it a damned good go, however), but the web pages that we develop are accessible to search engines. We do have an SEO service, which we would be happy to discuss with you. All of our websites will have the home page, about page and contact page SEO’d to standard practices.

Websites going live

We’ll work with all parties involved to ensure the smooth transfer of your website, service and data. Our aim is always to have zero downtime from the old site closing and the new site going live – however, this is not always possible. Please note that DNS changes can take up to 48 hours and you might experience disruption to your services during this time.

If we’re placing your website live on external hosting to Delivered Social we charge an admin fee of £25 plus vat.

Testing your website prior to launch

Leading up to launch we’ll test your website on multiple browsers marking accessibility and performance. The website will also be placed on a holding service for you to view and carry out user acceptance testing (UAT) on our dedicated project1031 platform. We’ll not put a site live without the clients approval.

Browser testing

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla Firefox.

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Browser testing – mobile

Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:

  • iOS 9+: Safari
  • Android 6.0+: Google Chrome, Firefox

The ‘Delivered Social’ Mark

Any website created by Delivered Social will feature the following text ‘Website created by Delivered Social’ with a link to DeliveredSocial.com, in the footer. This can only be removed with the permission of Delivered Social in writing or email and must remain on the site no matter it’s hosted location.

Domain name purchase

We purchase the domain name you request if you do not already own it, and it remains our property until a time that you choose to purchase it from us. Provided the contract has been fulfilled, payments are up-to-date and that this contract hasn’t been terminated; domain names can be purchased from us, please get in touch to enquire for the pricing, as different domain names differ in pricing.

Further information about email from Delivered Social

Email access

Delivered Social will help provide email access settings for your new service ensuring that you are able to stay in touch with your clients. Please note that DNS changes can take up to 48 hours and you might experience disruption to your services during this time. We use webmail for our email services, with the offer to upgrade to G-Suite.

Displaying our work

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books. If you do not wish us to do so, please let us know before we embark on the project.

Right to Cancel

All clients of Delivered Social have the right to cancel our services, but they must provide two months’ notice in order to do so. This can be done by emailing your account manager or hello@deliveredsocial.com.

Charges for Services Performed

Functionality or feature requests above and beyond those listed in the budget and/or the functionality specs may be considered out-of-scope and an amendment to the budget will be recommended. Projects that go dormant for longer than 45 days will incur a fee to resume work at the discretion of Delivered Social.

Intellectual property rights

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property.

The website we design for you will remain our property, as will the visual elements that we create for it, and the domain name. You own all intellectual property rights of text, images, data and domain names that you provided, unless someone else owns them.

We’ll own any intellectual property rights we’ve developed prior to, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

Transfer of Materials

Upon termination of this agreement, provided that there is no outstanding indebtedness then owing by the ‘client’. Delivered Social shall transfer, assign and make available to the ‘client’ all property and materials in its possession or control belonging to the ‘client’. The ‘client’ agrees to pay for all costs associated with the transfer of materials.

Notices and Newsletter

All notices you send us must be sent to the contact details on this site. If we need to give notice to you, we will send it to either the email or postal address that you provide to Delivered Social upon becoming a client.

Additionally, all clients of Delivered Social are added to our client mailing list. Emails are sent to this mailing list at least once per week.

Client Responsibility for Accuracy

You shall be responsible for the accuracy, completeness and propriety of information concerning your products and services which you furnish to us verbally or in writing in connection with the performance of this Agreement.

Coupon codes and discounts

Unless stated in an advertisement or previously discussed with us, coupon codes and/or discount codes are only valid for 12 months unless stated otherwise. After this time the payment amount will return to the full regular amount for that package at that time.

Unless stated in an advertisement or previously discussed with us, you will always have the option to end your current contract with us following the 12 discounted months as stated in these terms and conditions.


Unfortunately, we cannot offer refunds for any of our design work; you are paying for our time spent creating an artwork, which we cannot regain, however we will do everything in our power to ensure that you are happy with the end result.

Privacy Policy and Cookies Policy

You can find our full privacy policy, with details on how we use cookies, at this weblink.

The dotted line



These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Delivered Social Green

All of our terms and conditions apply. We recommend you read our Green charter.

As part of Delivered Social Green, we offer a £3000 voucher to use against our services (including VAT) as a gifted donation. After that value has been used our services at reduced by 50% to continue to help the charitable community. The only exception to his is hosting which is paid continuously (at 50% of the charge once again).

Free Ten

Delivered Social runs a ‘ten free websites’ competition or offer.

To enter this competition, you simply need to send an email to hello@deliveredsocial.com which contains the name of your business or accept the terms of the offer made to you.

The free ten includes 5 web pages. If a winner decides to accept Delivered Social’s design and set this new website as their online base, they will have to pay a monthly hosting fee of £30 + VAT in order to do so*.

If the winner asks for extra pages to be added to their website, further to the five freely-built ones, each extra page will cost £49 + VAT.

*hosting invoices are billed yearly in advance before work begins

Terms & Conditions for Hair Dressing Salon Website Promotion

We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

Please view these T&Cs if you are placing a website design order with us.

You (“You”) are hiring us Delivered Social (“We or Us”) to:

Design, develop and maintain, as part of our standard basic package, a website including at least:

  • Secure Domain name
  • Mobile-friendly design
  • Up to 5 menu items
  • Stock or Your Custom Images
  • Google Maps
  • Social “like” boxes
  • Custom Colours
  • Image Gallery
  • 1 edit per month
  • You will pay us this subscription based on a minimum term of 24 monthly payments and if you wish to retain the service after that your charges will continue on a monthly basis

This contract shall be for a period of 24 months from the purchase date. Either you or us can end the contract by giving at least 2 months’ notice in writing to the other party to expire at the end of this period. Additionally, any Add-on Purchases made for your website which is billed yearly, start from the date or purchase.