Social Clinics / Onboarding meetings
Every single website we build starts with a client onboarding meeting (sometimes covered in Social Clinics) where we can discuss likes/dislikes, competitors, marketing plans and keywords.
We’ll work with all parties involved to ensure the smooth transfer of your website, service and data. Our aim is always to have zero downtime from the old site closing and the new site going live. Delivered Social will help provide email access settings for your new service ensuring that you are able to stay in touch with your clients. Please note that DNS changes can take up to 48 hours.
Testing and Launch
Leading up to launch we’ll test your website on multiple browsers marking accessibility and performance. The website will also be placed on a holding service for you to view and carry out user acceptance testing (UAT). We’ll not put a site live without the clients approval.
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
Desktop Browser Testing
We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla Firefox.
Mobile Browser Testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:
• iOS 9+: Safari
• Android 6.0+: Google Chrome, Firefox
Hosting is available via our third-party hosting company, Heart Internet. This includes;
- Unlimited traffic
- 20GB of local storage
- WordPress CMS
- Security Patching
- Control Panel access
Delivered Social, unlike most companies, perform monthly updates to your website included within your hosting price. These include WordPress Updates and Security checks.
Technical Support – Hosting
We’re not a website hosting company so we don’t offer support for website hosting, however if you are using one of our recommended hosts and paying us direct, we will manage your service. We can set up your site on a server, plus any statistics software such as Google Analytics and we can provide a separate estimate for that if needed.
Design – Website / Social Media
We create look-and-feel designs and flexible layouts that adapt to the capabilities of many devices and screen sizes. You’ll have two or more opportunities to review our work and provide feedback before your site goes live. If, at any stage, you’re not happy with the direction our work is taking, you will pay us in full for everything we’ve produced up to that point and then cancel this contract.
Revisions and Changes – The Common Sense Policy
We know from experience that fixed-price contracts are rarely beneficial to our clients. They often limit you to your earliest ideas and we don’t want to limit your ability to change your time and make decisions as you learn more about your business and whats possible. The price at the beginning of this contract is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for to cover the additional work.
Everyone’s human and we can’t guarantee that our work will always be error free. Delivered Social can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental consequential or special damages, even if you’ve advised us of them.