We started with a focused discovery meeting to understand Headway Nottingham’s dual audience: those seeking support (survivors and carers) and those offering support (fundraisers, donors, and referring professionals). We mapped the user journey to prioritise clear, sensitive navigation, ensuring immediate access to help while also building trust through ‘Our Impact’ and ‘Real Life Stories’ sections.We started with a focused discovery meeting to understand Headway Nottingham’s dual audience: those seeking support (survivors and carers) and those offering support (fundraisers, donors, and referring professionals). We mapped the user journey to prioritise clear, sensitive navigation, ensuring immediate access to help while also building trust through ‘Our Impact’ and ‘Real Life Stories’ sections.

We designed and built a website centred on clarity, readability, and compassion. Special attention was paid to web accessibility standards, including large-text options and clean layouts, crucial for the brain injury community. We integrated multiple clear calls-to-action for donations and referrals throughout the site. Furthermore, we developed dedicated sections for news, blogs, and real-life stories to allow the charity to effectively communicate their impact and inspire community involvement.

At Delivered Social we proudly offer free websites for charity, learn more here.

Jonathan Bird, Chief Executive Officer at Delivered Social said:

“Headway Nottingham performs life-changing work, and their website needed to be a powerful advocate for their cause. By focusing on accessibility, compassion, and clear pathways for both receiving and giving support, we delivered a digital platform that truly empowers their team and helps them connect with everyone who needs their vital services.”