Woking Family Contact Centre

Keeping Families Connected in Woking.

Web Design

Charity

Overview.

A calm, reassuring first step for separated families.

Woking Family Contact Centre gives children from separated families a safe, welcoming place to spend time with the parent they don't live with. Run by volunteers at Woking United Reformed Church and accredited by the National Association of Child Contact Centres, it also offers a handover point for day visits. We built a gentle, reassuring WordPress website that answers parents' questions before they even need to ask.

WordPress CMS: Volunteers can update session dates, FAQs and news themselves.
Referrals Made Simple: Clear referral and new family information for parents, solicitors and mediators.
Calm, Reassuring Design: Soft colours and friendly wording for families going through a difficult time.
Clear Routes Through the Site: About us, Referrals, FAQs, Support us and Donate are always one click away.
Free Website Design & Build: Woking Family Contact Centre's website was created at no cost through Delivered Social Green, so the volunteers can keep every penny focused on the families they support.

Woking Family Contact Centre Website Homepage

The Challenge.

Making a difficult time feel a little easier.

Families come to a contact centre at an emotional time, and solicitors, mediators and parents all need clear, accurate information about how referrals work, when sessions run and what to expect. The centre also relies on volunteers and donations, so the site had to support recruitment and fundraising without distracting from the families it serves.

A Sensitive Service: Parents arrive at an emotional time and needed reassurance from the first page.
Session Dates: Opening dates needed to be clear and simple for volunteers to update.
Answering Questions Early: Referrals, the Code of Conduct and common questions all needed clear answers.
Volunteers and Donations: Recruiting volunteers and raising funds needed space without distracting families.

The Results.

Clear information when families need it most.

Session dates sit in a simple list, referral and FAQ pages answer the common questions, and a Code of Conduct sets expectations from the start. Short testimonials from families show how welcoming the centre is, while Donate today and volunteer messages are always close at hand. The result is a website that helps more children keep a relationship with both parents.