VOICES

Supporting Recovery From Domestic Abuse in Bath and Beyond.

Web Design

SEO

Overview.

A safe, sensitive website designed to help survivors of domestic abuse find support, begin their recovery and have their voices heard.

VOICES is a Bath-based charity founded in 2014 by women with lived experience of domestic abuse. It offers recovery support and advocacy for people affected by abuse, from guidance, signposting and one-to-one support to group programmes such as the Recovery Toolkit, Breathe Free and the Freedom Programme, alongside a legal clinic, counselling and a Lived Experience Forum that makes sure survivors help shape the services they use.

WordPress CMS: Lets the VOICES team publish news, update group programme details and keep referral and contact details accurate whenever they need to.
Built-In Safety Tools: A “Leave Site Immediately” button, a safety information panel and safe browsing guidance give visitors a fast, discreet way out and practical advice on protecting their privacy.
Calm, Reassuring Design: Soft colours, clear typography and uncluttered layouts make the site easy to use on a phone, tablet or desktop, even at a difficult moment.
Clear Routes Into Support: Dedicated pathways for first steps and referrals, the recovery journey, 24-hour crisis help, donating and volunteering, so every visitor knows exactly where to go next.
Free Website Design & Build: VOICES’ website was created at no cost through Delivered Social Green, so the charity can keep its funding focused on survivors and their recovery.

The Challenge.

Building a Safe Online Space for Survivors.

People visiting a domestic abuse charity’s website may be frightened, in danger or using a device that someone else can check. VOICES needed a site that put safety first, felt warm and non-judgemental, and explained a wide range of recovery services clearly, while also giving professionals, funders and supporters the confidence to refer, donate and get involved.

Putting Safety First: Quick-exit options, safety guidance and discreet design had to be built into every page so visitors could leave the site instantly if they needed to.
Explaining the Recovery Journey: With group programmes, legal support, counselling and one-to-one advocacy on offer, the content needed a clear structure that helped survivors understand their options without feeling overwhelmed.
Reflecting Lived Experience: The site had to honour the charity’s roots in lived experience, using compassionate language and imagery that survivors could relate to.
Showing Impact to Supporters: Funders, partners and donors needed to see the difference VOICES makes, with 85% of people reporting improved trauma symptoms and 85% feeling less isolated.

The Results.

A safe, compassionate platform that helps survivors reach support and helps VOICES grow its impact.

The new website gives VOICES a professional, caring online presence that matches the importance of its work. Survivors can explore support and take their first steps towards recovery with confidence, professionals can make referrals easily, and supporters have clear ways to donate, volunteer and champion the charity’s mission of challenging domestic abuse and saving lives.